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Service quality

The course on ISSA Guidelines on Service Quality aims to assist social security institutions to improve service performance in day-to-day actions and business processes. Social security institutions are at different stages in developing service quality. While every institution strives to operate an efficient and effective social security system, delivery mechanisms and customer experiences vary widely. Quality service is an investment in the efficiency and effectiveness of social security delivery, leading to greater trust and confidence in the social security system and better social outcomes.

ITC-ILO Training

29.03.2018 - Victoria Giroud-Castiella