Chapter 2

Guide: Structure | Chapter 1 | Chapter 2 | Chapter 3 | Chapter 4 | Chapter 5 | Chapter 6

 

Chapter 2 - Increasing out-reach of social protection through better and decentralized social protection services

 

Article 1 - Introduction - Valerie Schmitt, ILO

Summary

For the complete introduction, please click here.

 

Article 2 - Involving the sub-national administration through the SSDM in Cambodia and SWS in Indonesia - H.E. Sann Vathana, CARD / Valerie Schmitt / Malika Ok / Thibault van Langenhove / Ratnawati Muyanto, ILO

Executive summary

For the complete paper, please click here.

 

Article 3 - Reaching out to the rural poor groups through ICROP in South Africa - Pathamavathy Naicker, SASSA / Frank Earl, SASSA / Loveleen De, ILO

The Integrated Community Registration Outreach Programme (ICROP) was started to reach out, through a more intensive approach, to socially excluded people and isolated communities who did not have access to social protection benefits, particularly the child support grant. In 2011 approximately 45% of South Africa’s population was concentrated in rural areas with about 20% in deep rural areas. These excluded groups were highly vulnerable due to the absence of infrastructure and communication systems.

ICROP uses a network of mobile units or vehicles, equipped with modern information and communication technology and mobile ATMs. They have the facilities and the personnel to provide services to individuals and communities at their doorstep. Medical personneal visit beneficiaries who are confined to their homes, sick and disabled people to provide healthcare services and treatment. ICROP conducts the process of enrolment and issues a smart card. Verification is done using biometric details of the beneficiaries such as fingerprints and voice. ICROP also provides information on payment inquiries.

For the complete paper, please click here.

 

Article 4 - Improving access to social security through the single window service: A case of Worker Facilitation Centres from Karnataka, India - Namerta Sharma, GIZ / Loveleen De, ILO

Worker Facilitation Centres (WFCs) were started as a pilot project to improve access to social security benefits for informal economy workers in Karnataka, India. Widespread unemployment, poverty and migration leads to problems in identifying beneficiaries and in social services delivery. A large number of social security schemes are run by the State Government of Karnataka and the lack of information and awareness makes it difficult for people to avail all the benefits and services they are entitled to. WFCs, which are located close to the informal sector workers, are an attempt to address these problems. WFCs have been designed as a single window and set up at the lowest administrative level of village councils or urban wards. Each centre services about 1,000 households.

WFCs act as a bridge between the various government departments running social protection schemes and the unorganised economy workers. The functions of WFCs include generating awareness; identifying eligible households and workers, and maintaining data about them; helping beneficiaries with the documentation; and assisting them in the process to claim benefits. Community Facilitators are appointed to help with these functions. They also assist beneficiary households on a case-to-case basis. The facilitators come from the same locality, leading to higher acceptability among beneficiaries.

For the complete paper, please click here.

 

Article 5 - Empowering local governments through the Single Window Service in East Java and Maluku, Indonesia - Tauvik Muhamad, ILO / Ratnawati Muyanto, ILO / Rachael Chadwick, ILO

Executive summary

For the complete paper, please click here.

 

Article 6 - Service delivery reform in Australia and the Department of Human Services - Rachael Chadwick, ILO

Executive summary

For the complete paper, please click here.

 

Article 7 - The experience of Zambia - Edmond Mwakalombe, Ministry of Community Development, Mother and Child Health / Luis Frota, ILO / Loveleen De, ILO (Title TBC)

Executive summary

For the complete paper, please click here.

 

Article 8 - Decentralisation and social protection in Brazil - Natália Satyro, UFMG / Silvia di Gaetano, ILO

This essay has three main objectives.  First, it aims to introduce the reader to the conceptual  framework of decentralization  in the field of social policies in Brazil. Second, it will investigate the sectorial differences on the following processes: health as a universal right, educational and social welfare policies. Finally, it discusses the trade-off between the local government role on public policy and the coordination from the central government by using the Programa Bolsa Família (Family Grant) case. The findings show that universal social protection still needs time to be pursued.

For the complete paper, please click here.

 

Article 9 - Improving employability and providing better jobs to the youth in the Philippines

Executive summary

For the complete paper, please click here.

 

Article 10 - State interactions with NGOs providing social and employment services to migrant workers in China - Jurriaan Linsen, ILO