Resource
The insecurities of service. Airport check-in workers.
- English
Rosskam, E.; Drewczynski, A.; Bertolini, R.; ILO, Infocus Programme on Social-Economic Security
International Labour Office
2003
66
Summary (English)
This report identifies that quick turnaround policies, work intensification, lack of training, lack of autonomy and of a voice in workplace decision-making have significant negative impacts on check-in workers. This two-country study, conducted in Canada and Switzerland, examined check-in workers and employer injury/lost work time data at three types of airports representative of airport designs worldwide.
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