What can we learn from other countries ?
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A research on Single Window Service around the world
A research on Single Window Services around the world has been conducted in order to get inspiration while designing the PEOPLE service in Cambodia.
It appeared that some countries already implemented some/all components of such a coordinating approach, such as India, Brazil, Argentina, Chile, South Africa, Mauritius, Malaysia, China, Pakistan, Canada, France, Albania, Croatia, Montenegro and so on.
You will find in this section the findings on this research :
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The research paper gathering information on 5 countries: India, Brasil, Chile, South Africa, Pakistan
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The excelsheet that classifies the information on the 6 Single Window Service models
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A power point presentation that outlines some innovative approaches as potential scenarios when designing a single window service,
Selection of litterature on the schemes analyzed
Brazil : Bolsa Familia
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Overview of integrated social protection programs in Brazil, 2007
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Integrated Management of Services, Benefits and Income Transfers in the Unique System of Social Assistance, 2010
Chile : Solidario
Delhi : Mission Convergence
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Resource Manual, Mision Convergence, 2009-2010
Bangalore : LabourNet
- LabourNet presentation 1, 2010
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LabourNet presentation 2, 2010
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LabourNet, factsheet, 2010
South Africa : Integrated Community Registration Outreach Program
Malaysia : Return-to-work and disability management
- Return-to-Work and Disability Management under the auspices of the Social Security Organization, 2011
Mauritius : Single Registry project
Canada : Service Canada
- The Service Canada Story, 2008
France : Pole Emploi
Other examples
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Database of social assistance programs in developing countries, 2010
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Information centers and One-Stop-Shops in Albania, Montenegro, Croatia, 2007
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Brazil - Africa Cooperation Program on social development, 2009
Homepage | The SWS Concept | Lessons learnt from abroad | Piloting the SWS in Cambodia, Indonesia and Thailand